Helpful Resources

This Directory of Services, prepared by staff of the Broken Bay Catholic Schools Office, provides parents and carers with contacts for a broad range of organisations and services providing help and advice.

 

Download the Services Directory here

 

ABORIGINAL AND TORRES STRAIT ISLANDER COMMUNITIES

Centrelink 

https://bit.ly/servicesaustralia

Indigenous call centre ph 1800 136 380

Gudjagang Ngara li-dhi Aboriginal Corporation

A community based non - profit organisation located on the Central Coast, Darkinjung country.   

ph 02 4305 8807

Darkinjung Local Aboriginal Land Council

Darkinjung Local Aboriginal Land Council is the Aboriginal Land Council of the Central Coast. Darkinjung LALC provides information about the local community or pathways to become more connected to culture and the Aboriginal community on the Central Coast.

ph: 02 4351 2930

Ngiyang Aboriginal Pregnancy, Child and Family Health Service 

Ngiyang is a Child and Family Health Service that provides culturally sensitive pregnancy care, parenting support and referrals. The service is for all Aboriginal families living in the Gosford Local Government Area, The Entrance, Long Jetty and Bateau Bay areas. Ngiyang is staffed by Aboriginal health workers, child & family health nurses, counsellors and a midwife. Services include home visits, clinic appointments and groups.

ph: 02 4325 9200

Nunyara Aboriginal Health Unit

Nunyara provides a range of services for Aboriginal and Torres Strait Islander people of the Central Coast targeted around: sexual health, hospital liaison, chronic care, pregnancy, child and family support.

ph: 02 4320 2698

Yerin Aboriginal Health Service

Yerin is a community controlled Aboriginal Health Service and provides health care services in a culturally safe environment to NSW Central Coast’s Aboriginal and Torres Strait Islander people.

ph: 02 4351 1040

 

CHILD PROTECTION AND SAFEGUARDING

CatholicCare

http://www.catholiccaredbb.org.au

The social care and support agency of the Catholic Church across the Diocese of Broken Bay - assisting children, young people and adults to live more enriched lives. Contact CatholicCare for domestic and family violence support, housing and homelessness support. 

ph: 1800 324 924

Child Protection Helpline (24 hrs/7days)

https://www.facs.nsw.gov.au/families

Call this number to report current concerns about the safety, welfare and wellbeing of a child.

Ph: 132 111

Domestic Violence Crisis Line (24 hrs) 

https://www.facs.nsw.gov.au/domestic-violence/helpline

Trained female counsellors are available 24 hours a day 7 days a week for counselling, advice on legal help and referrals to support services and women’s shelters.

ph: 1800 65 64 63

Police Assistance Line

https://www.police.nsw.gov.au/?a=6947 

The Police Assistance Line operates 24hrs a day, 7 days a week. Victims of crime, other than life threatening or time critical emergency situations,  should contact the Police Assistance Line. Phoning the Police Assistance Line allows a  crime to be reported over the phone.

ph: 131 444

 

COVID-19

National Covid-19 Helpline

https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert

https://www.health.gov.au/resources/apps-and-tools/coronavirus-australia-app

Provides official information and advice about the COVID-19 situation.

ph: 1800 020 080

NSW Government

https://preview.nsw.gov.au/covid-19

Publishes regular updates regarding COVID-19 in NSW including the latest Government information and advice.

Health Direct

https://www.healthdirect.gov.au/symptom-checker/tool/basic-details

A government-funded service, providing quality, approved health information and advice including a Coronavirus (COVID-19) Symptom Checker online tool and 24 hour
health advice.

ph: 1800 022 222 (24/7)

Telehealth

https://www.health.gov.au/ministers/the-hon-greg-hunt-mp/media/covid-19-whole-of-population-telehealth-for-patients-general-practice-primary-care-and-other-medical-services

Services will include GP services and some consultation services provided by other medical specialists, nurse practitioners, mental health treatment, chronic disease management, Aboriginal and Torres Strait Islander health assessments, services to people with eating disorders, pregnancy support counselling, services to patients in aged care facilities, children with autism, and after-hours consultations. 

Call your local GP or health support service

 

CULTURALLY AND LINGUISTICALLY DIVERSE (CALD) COMMUNITIES

Centrelink

https://bit.ly/servicesaustralia

Multilingual call centre

ph: 131 202

Translating and Interpreting Service (TIS National)

www.tisnational.gov.au

The Translating and Interpreting Service (TIS National) provides access to phone and on-site interpreting services in over 150 languages.

ph: 131 450

 

DISABILITY AND LEARNING SUPPORT

Centrelink

https://bit.ly/servicesaustralia

People with a disability 

ph: 132 717

Auspeld Resource for Parents

https://uldforparents.com/

This Guide provides parents and carers with current information about the nature of learning disabilities in children, and offers practical guidance on the most appropriate identification, intervention and support. The site includes a list of recommended Apps and useful resources for parents.

Autism Spectrum Australia

https://www.autismspectrum.org.au/

Support for people on the spectrum and their families.

ph:  1800 277 328

Every Australian Counts

https://everyaustraliancounts.com.au

This site strives to ensure the NDIS is delivered as intended.

Australian Disability Clearinghouse on Education and Training (ADCET)

https://www.adcet.edu.au/

In order to facilitate successful outcomes and improve the educational experience for students with disability, ADCET provides information, advice and resources to students on inclusive practices within the post-secondary education sector. 

NDIS

https://www.ndis.gov.au/

The National Disability Insurance Agency (NDIA) is an independent statutory agency. It’s role is to implement the National Disability Insurance Scheme (NDIS), which will support a better life for hundreds of thousands of Australians with a significant and permanent disability and their families and carers.

ph:  1800 800 110

St Vincent de Paul

Services: www.vinnies.org.au/findhelp#!nsw

Shops: https://www.vinnies.org.au/shops

ph:  13 18 12

 

EDUCATION AND LEARNING SUPPORT

NESA Parent Guide

The NSW Education Standards Authority website has information about the implications of COVID-19 for the HSC.

https://bit.ly/educationstandardsnsw

 

FAMILY RELATIONSHIPS AND FAMILY SUPPORT

CatholicCare

www.catholiccaredbb.org.au

The social care and support agency of the Catholic Church across the Diocese of Broken Bay - assisting children, young people and adults to live more enriched lives. Contact CatholicCare for family dispute resolution and mediation, domestic and family violence support, housing and homelessness support, relationship education. 

ph:  1800 324 924

Family Referral Service

FRS is intended to link vulnerable children or young people in need of assistance, and their families, with the most appropriate available support services in their local areas.

ph:  1800 066 757

Parentline

www.parentline.org.au

Parent Line is a telephone counselling, information and referral service for parents of children ages 0 to 18 who live in New South Wales. Amid all the disruptions and worries that are around at the moment, many parents have never felt more alone. Parent Line counsellors are available 7 days a week.

ph:  1300 1300 52

Raising Children

www.raisingchildren.net.au

An Australian parenting Website with information for parents and carers on COVID-19 and protective hygiene, plus tips to help families cope.

ph:  1800 324 924

St Vincent de Paul

Services: www.vinnies.org.au/findhelp#!nsw
Shops https://www.vinnies.org.au/shops

ph:  13 18 12

Relationships Australia

https://www.relationships.org.au/

Offer services around the country that include counselling, family dispute resolution (mediation) and a range of family and community support and education programs.

ph:  1300 364 277
(still offering phone and online services during COVID- 19 Pandemic)

Link2home (24 hrs/7 days)

https://bit.ly/Link2home

Link2home is the statewide homelessness information and referral telephone service. It is available 24 hours a day, 7 days a week, every day of the year. For information, assessment or referral to homelessness services and support in NSW, call Link2home.

ph:  1800 152 152

Legal Aid

https://www.legalaid.nsw.gov.au/

Legal services include legal advice, help at court and family dispute resolution. Legal Aid can help in most areas of criminal law, family law and civil law.

ph: 1300 888 529

1800 Respect

https://chat.1800respect.org.au/#/welcome

1800RESPECT is the national sexual assault, domestic and family violence counselling service. It is a confidential service available 24 hours a day, seven days a week.

ph:  1800 737 732
(phone 24 hrs)

Tresillian

https://www.tresillian.org.au/

For parents struggling with babies and infants (During Covid-19 still providing Day Services, Residential Services and commencing Virtual Telehealth Consultations and Parenting Group Programs).

ph: 1300 272 736
(7 am - 11pm)

 

FINANCIAL SERVICES

CatholicCare

www.catholiccaredbb.org.au

The social care and support agency of the Catholic Church across the Diocese of Broken Bay - assisting children, young people and adults to live more enriched lives, Contact CatholicCare for Financial Counselling, housing support and Emergency relief.

ph:  1800 324 924

St Vincent de Paul

Services: https://www.vinnies.org.au/findhelp#!nsw
Shops https://www.vinnies.org.au/shops

ph:  13 18 12

Centrelink

https://bit.ly/servicesaustralia

Financial Information Service 

ph:  136 357

MoneySmart

https://moneysmart.gov.au/

During challenging times, making financial decisions can feel overwhelming. There’s Government support and services available for people impacted by COVID-19. Find a Financial Counsellor, learn how to manage on a low income, get access to urgent funds.

National Debt Helpline

https://ndh.org.au/

A not-for-profit service that assists families to control debt problems.

 

HEALTH AND WELLBEING

CatholicCare

www.catholiccaredbb.org.au

The social care and support agency of the Catholic Church across the Diocese of Broken Bay - assisting children, young people and adults to live more enriched lives, Contact CatholicCare for Financial Counselling, housing support and Emergency relief.

ph:  1800 324 924

Beyond Blue

www.beyondblue.org.au

Beyond Blue aims to equip people with the skills they need to look after their own mental health and wellbeing, and to create confidence in their ability to support those around them.

ph: 1300 22 4636 (24/7)

Headspace

www.headspace.org.au

Headspace began in 2006 to provide tailored and holistic mental health support to 12 – 25 year olds. They work with young people to provide support at a crucial time in their lives – to help get them back on track and strengthen their ability to manage their mental health in the future.

ph:  Lifeline 13 11 14 (contact for urgent assistance)

HomeDoctor.Com.au

www.homedoctor.com.au

After hours bulk-billed doctor Home visit - Australia Wide

ph:  13 74 25 after 6pm weekdays; after 12pm weekends

Kids Helpline

www.kidshelpline.com.au

For anyone 25 or under – Kids Helpline is a free, private and confidential 24 hours a day, 7 days a week phone and online counselling service for young people aged 5 to 25.

ph: 1800 55 1800 (24/7)

Lifeline

www.lifeline.org.au

For all ages – 24-hour crisis support telephone service. Lifeline provides 24/7 crisis support and suicide prevention services.

ph:  13 11 14 (24/7) or text 0477 131 114 (6pm-midnight)

Suicide Call Back Service

www.suicidecallbackservice.org.au

A nationwide service that provides 24 hours a day, 7 days a week telephone and online counselling to people who are affected by suicide, experiencing thoughts of self-harm or suicide. For all ages.

ph: 1300 659 467 (24/7)

Mental Health Line

www.health.nsw.gov.au

A mental health professional will answer calls about mental health concerns for the caller or someone you are concerned about, including children, teens, adults and older people.

ph:  1800 011 511 (24/7)

Child & Youth Mental Health Service 

www.nslhd.health.nsw.gov.au

This service consists of a team of mental health clinicians who provide specialist mental health intervention to children and young people with severe and complex mental health problems and their families.

ph:  9485 6155

Telehealth

https://www.health.gov.au/ministers/the-hon-greg-hunt-mp/media/covid-19-whole-of-population-telehealth-for-patients-general-practice-primary-care-and-other-medical-services

Services include, GP services and some consultation services provided by other medical specialists, nurse practitioners, mental health treatment, chronic disease management, Aboriginal and Torres Strait Islander health assessments, services to people with eating disorders, pregnancy support counselling, services to patients in aged care facilities, children with autism, and after-hours consultations. 

e-Safety Commissioner

https://www.esafety.gov.au/

The eSafety Commissioner (eSafety) is committed to empowering all Australians to have safer, more positive experiences online. Including cyberbullying reporting scheme, removal of offensive and illegal content and the image based abuse portal. There is also parent advice on social media applications and education resources for schools. 

ph:  1800 880 176

Download the Services Directory here